Or How You Say It?
I think we all realize the power of body language and tone of voice.
Saying "Have a great day" with a smile vs. "Have a great day" with your teeth clenched and your brow tensed, are two totally different experiences.
In business, who you are being and how you are saying it is the difference between making the sale and not making the sale.
The study done by Albert Mehrabian explains it best. Read the article here:
http://www.businessballs.com/mehrabiancommunications.htm
Enjoy!
Shannon
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